When you work with patients it is vital to be able to help them any time they need it. But a physician can’t always be available to answer his patients’ phone calls, especially when they call late at night.
But it is still very important to provide those patients with information and help. Nothing can be more frustrating to a sick person than calling a physician and hearing nothing but voice mail.
Fortunately now physicians answering service is available. and trained specialists can answer the patients’ phone calls while the physician is away.
But if you decide to hire an answering service you should know what makes a good one.
First of all, you should look for an answering service which provides experienced and competent people, who are trained to listen to the patients carefully and with patience. It is so important for a patient to get a sense of humanity from the person who answers him. Also make sure that the people hired by the physicians answering service are well-educated, can thoroughly communicate in English, and of course, are able to provide the patient with the essential medical information.
The personnel of a medical answering service should be trained to be able to determine the urgency level of each call. After doing so they either redirect the call to the physician, or advise the patient go to the emergency room. Sometimes, depending on the situation, a telephone receptionist simply takes a message for the physician. This service works like a recorded answering machine, yet instead of hearing a recorded voice, the patient hears the caring voice of a live person, which has a positive effect on him.
If you hire a physicians answering service, your patients are sure to appreciate the treatment which they get from you day and night. And in the long run you will benefit far more than the cost of the service.